AFTER SALE SERVICE
Crichton Automotive Ltd. is the first pre-owned car dealership in Jamaica to launch “Lifetime Labour Free Service” (limited to the length of time that you own the vehicle). This is a program which is available exclusively to all Crichton Automotive Ltd. customers from 2005 forward. This general service covers the following:
- Engine Oil
- Transmission Oil
- Oil Filter
- Air Filter
- Spark Plugs
We realise that maintaining an automobile can be an expensive and time consuming venture and to assist our customers we have instituted a “One Hour Quick Service ” where our customers can wait in our lounge and have coffee or tea, watch television or check out our wireless internet while their vehicles are serviced and returned within an hour. Our customers will find the labour free service to provide quite a savings.
In the busy environment that we live in who has time to remember the little things such as when to service a vehicle? To help with this our
Service Centre has instituted a messaging system where text messages will be sent to our customers reminding them of the due dates for their next service and encouraging them to make an appointment to come in.
In order to maintain the high standards of our motor vehicles, Crichton Auto employs state of the art servicing equipment. Each vehicle is put through a 99 point pre-delivery inspection which includes a diagnostic evaluation.
At Crichton Auto we believe that after sales service is an integral part of maintaining and building our customer base; after all, our commitment to customer satisfaction is PRIORITY #1!
Maintaining your automobile can be a hassle and with this in mind, our service department is open at 8:30am to 5:30pm Monday to Friday and 9:00am to 4:00pm on Saturday to be available at your convenience. Simply call for an appointment and our maintenance team will get you back on the road in the shortest possible time. Our trained technicians are ready and able to answer any queries you may have.
To give our customers a better idea of the charges for the general service we have created a list of our more popular vehicles along with the prices for the total general service.
As one of the largest used car dealer in the Island, it is important we form all alliances with various New and Used parts dealerships. This is essential as we have to ensure that all the vehicles that we import have adequate list of available parts, both new and used.
These alliances have proven quite fruitful as our customers always know that all parts can be easily had at only a phone call away.
For all hard to get parts, our suppliers from both Japan and Singapore have both arranged to have a special ordering system for parts thus making it easy to special order “from the point of origin”.